Customer Service
10 Year Warranty
Your new home comes with a NHBC Buildmark Policy or alternative provider warranty.
Complaints Procedures
We put the same high standards of care into looking after our customers as we do into building our homes. However, we do appreciate that sometimes things can go wrong and so we take complaints very seriously.
New Homes Quality Code (NHQC)
Shingler Homes abides by the New Homes Quality Code (NHQC), a non-profit organisation that is dedicated to improving the quality of new build homes and customer service.
From Tuesday 6th February 2024, customers purchasing a Shingler Home will be protected by the New Homes Quality Code.
Consumer Code for Home Builders
Shingler Homes abides by the Consumer Code for Home Builders, an independent industry code which makes the new-build home buying process fairer and more transparent for consumers.
If you purchased your Shingler home before Tuesday 6th February 2024, you will be protected by the Consumer Code for Home Builders.